About order totals
The order total shown online is an estimate and may differ from the final cost charged to your credit card or Paypal account on delivery or pickup day. These factors can affect your final cost:
Our special On Sale Today offers begin Thursday of every week and continue through midnight the following Wednesday. The price of an item on our online shopping site is always the same price of that item in our stores, including items on sale.
Note that your order is charged on delivery or pickup day.
- If an item is not on sale when you order, but is on sale on delivery day, you pay the sale price.
- If an item is on sale when you order, but is not on sale on delivery day, you pay the regular price.
If you select a day for delivery or pickup that is after next Wednesday, the current sale price shown online may not be valid.
Buy one, get one free
When an item is marked “Buy one, get one free,” in most instances you should select a quantity of at least two of that item in order to receive the second one free.
For example, if a variety of boxed cereal is marked “Buy one, get one free,” select a quantity of two for that variety of cereal in your online shopping basket. You will receive two boxes of cereal in your order. The cost of one box will be charged to your credit card and the second box will be included free with your order. If you select a quantity of four, you will receive four boxes and pay for only two boxes and so forth for all even-numbered quantities selected.
The amount you pay for weighable items is finalized when we have the exact weight of any weighable items in your basket. These items are weighed in the store when your order is processed and charged on delivery or pickup day.
We occasionally offer promotional savings that may be applied to an online grocery order. The amount saved may not be included in the order total shown online, but the savings will be applied to the final cost charged on delivery or pickup day.
- Some promotions require you to enter a code during the online checkout process. A brief description explaining the promotion savings will appear below the summary of your order total shown online. If the promotion is a “dollars off” amount, the savings will appear in the order total. If the promotion is for a specific “percent off” your order, the savings will not be included in the order total shown online, but will be shown on the printed receipt that accompanies your order.
- Some promotions do not require you to enter a code and are automatically applied to the final cost charged to your credit card on delivery or pickup day. A brief description explaining the promotion savings will appear below the summary of your order total, but the savings will not be included in the order total shown online. The savings will be shown on the printed receipt that accompanies your order.
By default we do not substitute items. At checkout you may select “Allow Substitutions.” When allowing substitutions if an item in your basket is not available at the store where your order is being filled on delivery or pickup day, we will substitute that item with the same item in a different size. If the item is not available in another size, we will substitute the item with a comparable brand in the same size you requested. You will be charged the price of the substitute item.
If you elect to allow substitutions for an entire order, you may still note “Do not substitute” in the item note for individual products.
Credits (or charges) that we have previously entered for your online grocery shopping account are automatically applied to your next order.
Some credits resulting from promotions, such as the $10 off credit you receive when a referred friend places their first order, can be applied only once per order. For instance, if you have three $10 off credits held in your online grocery shopping account for referring a friend, one $10 credit will be applied to your next three orders.
Prepared foods and non-food items are subject to state sales tax. Because tax rates vary by city and county, the tax rate for your order is determined by the store that is fulfilling your order.
If you have more questions about our online shopping service, contact us via e-mail or by calling 952-548-1400.