Lunds & Byerlys Online Shopping Process Changes
There is nothing more important to us than ensuring the safety of our staff and customers, and we will continue to take any and all steps necessary to do just that.
In order to minimize social interactions and personal contact, we are enabling a new “Leave at my door” option for our Lunds & Byerlys online delivery orders.
Delivery “Leave at My Door” Option
To use this option, simply add “Leave at My Door” in the add order note section at the bottom of your order. In addition to our text and email alerts, you’ll receive a phone call confirmation from your shopper once your groceries have been delivered. Please note that we still require customers to be home during a delivery and we are not responsible for any damage that may occur to products that are left at your door. Also, we require a signature for any alcoholic products or for any ‘pay on delivery’ orders. If you want an order left at your door, you cannot include any alcohol in your order and will need to pre-pay online with a credit card.
Out of Stocks and Substitutions
Additionally, due to the large volume of online orders and the in-stock volatility of certain products, we are no longer calling guests to ask about substitutions for out of stock items. When placing your order, please check the “allow substitutions” checkbox next to item(s) that you would like substitutions for if the original item is out of stock. This change allows us to complete orders as quickly as possible so we can service a larger number of customers due to the increased demand for online shopping.
We will continue to monitor the situation and will update our policies as needed. Please read more about the precautionary steps we are taking with the COVID-19 virus here.
If you would like to place an online shopping order, please visit Shop.LundsandByerlys.com.