Grocery Headquarters Magazine’s 2016 Independent Retailer of the Year
Tres Lund, president and CEO, shares his thoughts on Lunds & Byerlys being named Grocery Headquarters Magazine’s 2016 Independent Retailer of the Year.
Across this great country there are thousands of independent grocery retailers. Most, like us, are family-owned companies committed to strengthening the communities they’re in by creating jobs, supporting local non-profits and doing a masterful job of serving their customers.
We take a tremendous amount of pride in the fact that the independent nature of our company means we only have to answer to our family of employees and customers. We’re also proud to have been recently named Grocery Headquarters magazine’s Independent Retailer of the Year.
I share this recognition with you for two key reasons. First, it’s an opportunity to publically acknowledge our amazingly talented staff that is so passionate about providing you with extraordinary food, exceptional service and passionate expertise. The other reason for sharing this national recognition is to thank you, our customers, for the frequent feedback you provide us about your shopping experiences.
Feedback truly is a gift, and we are always grateful when someone is willing to take the time to provide it – whether it’s in person at one of our stores, over the phone or online through our social media channels and Voice of the Customer surveys.
Positive feedback provides added motivation to continue focusing on those things we’re doing well. Critical feedback, which is equally important, drives us to find ways to create an even better shopping experience. All feedback is deeply appreciated and valued as we strive to provide you a sensational shopping experience.
While we’re honored to be Grocery Headquarters magazine’s 2016 Independent Retailer of the Year, more than anything this recognition inspires us raise the bar even further as we strive to surprise and delight you each and every time you’re in our stores.